... for Ersa Tools, Rework & Inspection and Ersa Machines
B2B area (industrial/corporate customers): Your return shipment must be notified in advance via the Ersa Shop. You are only authorized to send the goods to Ersa once your return has been approved
Zum Ersa Shop
B2C area (private customers): Your return shipment must be notified in advance with an RMA form by e-mail to our service team (please send to service.tools@kurtzersa.de). You are only entitled to send the goods to Ersa after your return has been approved
Service & Support forms Ersa GmbH
Ersa Return Material Authorization (RMA) - Machines
Ersa Return Material Authorization (RMA) - Tools
Ersa Return Material Authorization (RMA) - Tools
Document: Ersa8.3_0014b (04/2015, DE/EN)
Fillable PDF form for the return of Ersa Tools products. Please attach when registering returns in the Ersa Shop. For private customers as a notification form to our service team at service.tools(at)kurtzersa.de
Ersa Return Material Authorization (RMA) - soldering tips
Ersa Return Material Authorization (RMA) - soldering tips
Document: Ersa-TIP-BAG-06-2015 (06/2015, DE/EN)
Fillable PDF form for returning Ersa soldering tips. The attached data is required to process your complaint. This document must be attached to the returns registration in the Ersa Shop.
For private customers as a notification form to our service team at service.tools(at)kurtzersa.de
Complaints about soldering tips without this form cannot be processed.
